TERMS AND CONDITIONS FOR USING THE TAXIVANWARSAW.PL WEBSITE

§ 1. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

TaxiVanWarsaw.pl – a website operated by Taxi Krzysztof Dmoch, with its registered office in Warsaw, pl. Hallera 6B m. 12, 03-464 Warsaw, NIP: 113-120-78-31.

Website / Site – an internet service used for ordering passenger transport services and concluding passenger transport agreements by Users, as well as enabling online payments.

Passenger – a person or persons using the passenger transport service together with luggage, accepting these Terms and Conditions, and simultaneously acting as the person representing the Ordering Party who concluded the passenger transport agreement.

Driver – a licensed taxi driver or another driver holding the appropriate qualifications to operate a vehicle being a taxi or bus, who may perform transport services under a separate cooperation agreement.

Service Provider – TaxiVanWarsaw.pl, being the entity accepting an order for fulfilment and assigning its execution to a Driver responsible for the proper performance of the service.

Passenger Transport Service – a transport service provided to Passengers by Drivers using a taxi, within the meaning of Article 2 point 43 of the Act of 20 June 1997 – Road Traffic Law, in conjunction with Article 4(1) of the Act of 6 September 2001 on Road Transport, or vehicles intended to transport a larger number of persons, in accordance with applicable laws.

Occasional Transport – passenger transport that does not constitute regular transport, special regular transport or shuttle transport, in accordance with the applicable provisions of the Road Transport Act.

§ 2. General information concerning services offered by TaxiVanWarsaw.pl

A Passenger using the TaxiVanWarsaw.pl website may order a passenger transport service by completing the order form and clicking the “ORDER” button or by telephone at +48 790 226 022.
Submitting an order constitutes the Passenger’s declaration of intent to conclude a passenger transport agreement with the Service Provider.
Information, including the Passenger’s data, is forwarded to the Driver, who confirms the possibility of providing the service by e-mail or telephone.
The Passenger may contact the person coordinating the transport at any time at +48 790 226 022 in order to obtain information concerning contact with the Driver performing the transport service.
The Driver entrusted with performing the transport service is obliged to arrive at the location indicated by the Passenger, provided that the location allows the vehicle to stop safely and in accordance with traffic regulations.
The passenger transport agreement is concluded by the Passenger’s declaration of intent and confirmation by the Service Provider that the order has been accepted by e-mail or telephone.
Confirmation of the order also constitutes acceptance of the agreed transport conditions.

§ 3. Fees and Payments

TaxiVanWarsaw.pl does not charge the Passenger a fee for placing an order itself if the Passenger cancels the service sufficiently in advance, i.e. before the order is forwarded for fulfilment.
In the case of a special reservation, including in particular the ordering of a selected vehicle, colour, make, an unmarked “TAXI” vehicle or the use of a vehicle for an extended period, a reservation fee of 50% of the order value may be charged.
The reservation fee will not be charged if the date of the order is changed, provided that the Service Provider confirms the possibility of performing the service on the new date.
Based on the passenger transport agreement concluded between the Passenger and the service provider, the service shall be settled in accordance with the arrangements made by e-mail or telephone.
Available payment methods include:
- online payment before the journey,
- prepaid bank transfer,
- cash payment before or immediately after completion of the transport service,
- payment by payment, credit or debit card upon prior arrangement with the operator.
Entities that have previously cooperated with TaxiVanWarsaw.pl may use the option of payment based on an invoice.
TaxiVanWarsaw.pl may introduce another form of settlement with the Ordering Party in the case of long-term orders or orders requiring significant involvement of vehicles and staff.
The Passenger may request a refund of the difference in costs incurred in the event that the order is not fulfilled within the specified time, on the specified route and for the specified number of persons, if the cause lies with the service provider and no circumstances classified as force majeure have occurred.

§ 4. Withdrawal from the Service Agreement

Under the Act of 30 May 2014 on Consumer Rights, a Consumer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving any reason and without incurring costs, in cases provided for by law.
In the case of passenger transport services, the right of withdrawal may be subject to limitations resulting from applicable laws, in particular concerning services related to a specified date or period of performance.
Withdrawal from the agreement may be made by sending the relevant information electronically to info@taxivanwarsaw.pl or by telephone at +48 790 226 022.
For the proper identification of the order, please prepare information concerning the date and place where the service is to begin.
If the Ordering Party has paid a deposit or the full amount for a future service and has effectively exercised their right of withdrawal, the amount paid will be refunded using the same payment method or by bank transfer to the bank account indicated by the Ordering Party.
The bank account number should be sent electronically to info@taxivanwarsaw.pl or by SMS to +48 790 226 022.

§ 5. Complaints

The provisions of this section apply to concluded agreements concerning transport services for which no separate complaint submission and processing procedures have been provided.
The User or Ordering Party may submit a complaint if the service was performed contrary to the agreed terms or was improperly performed by TaxiVanWarsaw.pl.
Complaints concerning the manner or quality of service performance should be submitted:
in writing:
Krzysztof Dmoch
Paprotki 6
05-830 Rusiec
electronically:
info@taxivanwarsaw.pl
A properly submitted complaint should contain at least:
- the first and last name of the User or Ordering Party,
- residential or correspondence address,
- date of service performance,
- place where the transport started and ended,
- a description of irregularities concerning the service performed.
The subject matter and validity of the complaint shall be assessed by the person managing the company or an authorised representative of TaxiVanWarsaw.pl within 14 days from the date of receipt of the complaint.
If the complaint is deemed justified, following an analysis with the User or Ordering Party, the amount of financial compensation may be agreed up to the value of the order or a discount on subsequent services.
TaxiVanWarsaw.pl is obliged to provide the agreed compensation within the period agreed with the User or Ordering Party, but no later than within 1 year.
A complaint may be deemed unjustified if the identified irregularities in the performance of the service occurred for reasons beyond the control of TaxiVanWarsaw.pl or as a result of random events.

§ 6. General Rights and Obligations of the Passenger

Before using TaxiVanWarsaw.pl services, the Passenger is obliged to read the Terms and Conditions available on the TaxiVanWarsaw.pl website.
When placing an order, the Ordering Party is obliged to provide truthful Passenger or Ordering Party data, in particular:
- first and last name,
- telephone number,
- e-mail address,
- direct contact details of the person responsible for coordinating the transport.
Placing a transport order constitutes acceptance of these Terms and Conditions.
The Passenger is obliged to provide complete and truthful data required by TaxiVanWarsaw.pl and to keep such data up to date.
The Passenger is obliged to use the transport service in accordance with its intended purpose, applicable laws and principles of social coexistence.

§ 7. Liability of TaxiVanWarsaw.pl

TaxiVanWarsaw.pl shall not be liable for the authenticity, correctness or completeness of data transmitted through the website between the Passenger and the Service Provider.
TaxiVanWarsaw.pl shall not be liable for delays in the receipt of information by the Passenger or Service Provider resulting from causes beyond the control of TaxiVanWarsaw.pl.
TaxiVanWarsaw.pl shall not be liable for the loss of order-related data stored on devices or in correspondence on the Ordering Party’s side. The Ordering Party is responsible for securing such data.
TaxiVanWarsaw.pl shall not be liable for content or links leading to websites belonging to third parties that have been placed on the TaxiVanWarsaw.pl website without the knowledge of the website owner.

§ 8. Personal Data Protection

Personal data provided by the Passenger through the order panel, in particular first name, surname, e-mail address, telephone number and location information, is processed in accordance with applicable personal data protection laws.
Personal data collected by TaxiVanWarsaw.pl is stored and processed to the extent necessary for the proper fulfilment of the order and performance of the concluded agreement.
Commencement of the order fulfilment process constitutes acceptance of these Terms and Conditions and processing of personal data to the extent necessary to fulfil the order.
To the extent necessary to perform the service, Passenger data, in particular first and last name, telephone number and location information, may be provided to the Driver performing the order.
The Passenger may contact TaxiVanWarsaw.pl at any time regarding the processing of their personal data.
The Passenger has the right to access and correct their data, as well as to exercise other rights granted under applicable personal data protection laws.
All information concerning the use of personal data, access to its content, methods of updating it or exercising the rights of the data subject may be submitted via the contact form available on the TaxiVanWarsaw.pl website or in writing to the current address indicated on the website.

§ 9. User Rating System

The Passenger is entitled to provide a fair and honest assessment of services provided by Drivers, including the Driver and the vehicle.
The Passenger undertakes to provide only truthful and reliable information.
The Passenger consents to the publication of ratings concerning the services provided on TripAdvisor and on the TaxiVanWarsaw.pl website, to the extent permitted by applicable law.

§ 10. Final Provisions

If any provision of these Terms and Conditions or any part thereof is deemed by a court or other authorised body to be invalid, unenforceable or unlawful, the remaining provisions of the Terms and Conditions shall remain in force.
A provision deemed invalid, unenforceable or unlawful shall, where possible, be replaced by a lawful provision that corresponds as closely as possible to its intended economic purpose.
TaxiVanWarsaw.pl reserves the right to amend these Terms and Conditions.
The new Terms and Conditions shall enter into force on the date of their publication on the TaxiVanWarsaw.pl website, subject to applicable laws.
The Passenger has the right to raise objections concerning changes to the Terms and Conditions.
These Terms and Conditions shall be governed by Polish law.

TERMS AND CONDITIONS OF THE “MOBILE PAYMENTS” SERVICE

§ 1. Definitions

By accepting the following terms, the Passenger agrees that the payment instrument indicated by them, in particular a debit or credit card, bank account, PayPal account or another available payment method, may be charged with the amount confirmed by the Passenger during the payment process for the passenger transport service.

The User may have the option to enable automatic collection of funds for the performance of the service using the default selected payment method, without the need to confirm the transaction amount each time.

These terms apply together with the Terms and Conditions for Using the TaxiVanWarsaw.pl Website.

§ 2. Subject of the Service

TaxiVanWarsaw.pl offers the possibility of making cashless payments for passenger transport services ordered via the order panel or confirmed by telephone or electronically.
The fee may be collected from the User by means of payment cards, electronic direct debit or other available mobile payment systems.
When using the mobile payment service, the Passenger may have the option to select their preferred cashless payment method.
When paying via PayPal, the User makes payment of the amount confirmed during the payment process, in accordance with the rules applicable to the PayPal service.
Using certain payment systems may require an account with an external payment service provider and may be subject to additional fees specified by that provider.

§ 3. Passenger Obligations

The Passenger may choose an available payment method. Payment may be made in cash or by card to the Driver or using one of the available cashless methods.
In the case of cashless payment, the gross amount indicated during the payment process shall be the amount payable.
The User is obliged not to make their TaxiVanWarsaw.pl account available to unauthorised persons.
In the event of loss of the device on which the User uses mobile payment services, or if unauthorised use of the account by third parties is detected, the Passenger is obliged to immediately notify TaxiVanWarsaw.pl:
in writing:
Paprotki 6
05-830 Rusiec
electronically:
info@taxivanwarsaw.pl
In the case of cashless payment for a journey, payment confirmation may be sent electronically to the Passenger’s e-mail address provided during the order.
At the User’s request, an invoice may be issued and sent to the indicated e-mail or correspondence address.
TaxiVanWarsaw.pl reserves the right, in individual cases, to disable the possibility of making cashless payments.

§ 4. Duration

The general payment terms under the “Mobile Payments” service shall remain in force for an indefinite period from the moment they are accepted by the User.
Either party may cancel the mobile payment service at any time.
Cancellation of the service may be submitted electronically to info@taxivanwarsaw.pl.

§ 5. Payment Rules

The Passenger undertakes to ensure sufficient funds in the account or payment instrument used for mobile payments.
In the event of insufficient funds resulting in an unsuccessful attempt to charge the Passenger’s or Ordering Party’s account, TaxiVanWarsaw.pl reserves the right to pursue the outstanding payment in another form, in particular by bank transfer or cash payment.
TaxiVanWarsaw.pl shall not be liable for the payment process carried out by an external payment service provider, including the process of charging a payment card or PayPal account.
In the event of errors concerning charges, accounting errors or a failure of the payment system, the Passenger should contact the relevant payment service provider or issuer of the payment instrument.
TaxiVanWarsaw.pl reserves the right to charge interest for late payment by the Passenger of up to 5 percentage points above the reference rate of the National Bank of Poland (NBP), together with an administrative fee of PLN 50.
In the event of damage caused by the use of an account that had previously been reported by the User for blocking, TaxiVanWarsaw.pl undertakes to cover the costs of the damage in accordance with applicable laws.

§ 6. Final Provisions

TaxiVanWarsaw.pl reserves the right to amend these terms concerning the “Mobile Payments” service.
Information concerning changes will be published on the TaxiVanWarsaw.pl website.
The current version of the “Mobile Payments” service terms is available on the TaxiVanWarsaw.pl website.
The Passenger may cease using cashless payment services if they do not accept the introduced changes.
If a competent court or other authorised body determines that any provision of these Terms and Conditions is invalid, ineffective or unenforceable, the remaining provisions shall remain binding and in force.
Matters not regulated by these Terms and Conditions shall be governed by the provisions of Polish law.